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Terms of Use

Website By accessing the website of SaskEnergy Incorporated or its subsidiary companies (hereinafter referred to as "SaskEnergy"), you expressly agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, please exit this website immediately. If you do not agree with these terms and conditions, then you may not read, link to, download or in any other way use information on the website. These terms and conditions are subject to change, without prior notice, at the discretion of SaskEnergy, and users agree that they shall be bound by such changes...

Services

Need to request a new service connection or change an existing gas line? Complete an online application and review our guidelines to prepare your site for service installation.

SaskEnergy to close cashier services in Regina and Saskatoon

Closures to be implemented February 1 st, 2017 SaskEnergy will discontinue cashiering services at its Regina and Saskatoon service centre locations in February due to a continual drop in customer use. No job loss or relocation of employees will occur as a result of these closures. Popularity of SaskEnergy’s individual cashiering service has steadily declined as, on average, less than three per cent of customers use cashier services. A majority of customers make their natural gas payments through their financial institution including on-line and telephone banking, or pre-authorized withdrawal...

Privacy Policy

Applicability This policy applies to SaskEnergy Incorporated and its subsidiary Corporations. Our Privacy Pledge to You As part of our pledge to provide customer service excellence, SaskEnergy continues to respect your privacy and we’re taking steps to further safeguard your Personal Information. Part of this commitment involves updating you on your rights as a customer and letting you know how we use your Personal Information. A. Purpose Statement B. Eligibility and Application C. What is Personal Information D. The 10 Fair Information Principles E. Rules for Collection, Use, Disclosure and...
Code of Conduct and Service Agreement for Gas Retailers
Gas-Retailer-Supply-Agreement_0.pdf

Book a Network Service

Please provide the following information. Your SaskEnergy Network Member will contact you to confirm a date and time that's convenient for you.

Getting the Site Ready for Service

Site Readiness Requirements To provide an accurate quote and keep the installation of natural gas service on schedule, your site must meet minimum requirements before completing an application form for new service. For changes to an existing service, ensure applicable Meter and Gas Line Route requirements are met before the scheduled service date. Project Type Standard Home Foundation and/or piles are in place Walls are up and backfill around the home is complete Lot is within 150 millimetres (6 inches) of final land grade Property pins are in place and visible A pressure treated meter board...

Homebuilder Services

Complete this application if you are requesting a natural gas service connection for an individual lot with the intention to sell or transfer ownership. Before You Begin Refer to our site readiness requirements to ensure you are ready for SaskEnergy to provide a quote. You must include the gas load requirements and attach a site plot plan as part of the application. One property per application.

Safety reasons force removal of more services at Last Mountain Lake

Due to continued high levels of ground movement in key zones within six Last Mountain Lake communities, SaskEnergy today announced it will be permanently removing natural gas service for about 250 property owners, or about 16% of its customer base in the area. SaskEnergy monitors ground movement using below-ground measurement devices, natural gas leak surveys, geotechnical analysis, mapping and satellite monitoring. Since the summer of 2014, SaskEnergy has repaired underground leaks on its system in the impacted zones at significantly higher rates compared to the provincial average. “We...

Residential Network Member Terms and Conditions

Article 1 - Conditions on Participation Article 2 - Network Communications Package and Services Article 3 - Merchant Obligations and Responsibilities Article 4 - Subcontractors Article 5 - Payment of Fees Article 6 - Indemnity Article 7 - Term and Termination Article 8 - Transition/Non-Competition Article 9 - Miscellaneous SaskEnergy Incorporated ("SaskEnergy") and the Applicant to this Network Agreement (the "Merchant") wish to enter into an agreement relating to advertising, communications and industry development, which shall be provided on the terms and conditions set forth below. In...
Gas Retailer Tariff
Gas Retailer Tariff.pdf

Commercial Network Member Terms & Conditions

Article 1 - Conditions on Participation Article 2 – Commercial Network Communications Package and Services Article 3 - Merchant Obligations and Responsibilities Article 4 - Payment of Fees Article 5 - Indemnity Article 6 - Term and Termination Article 7 - Miscellaneous The following terms and conditions form part of and are incorporated into the Commercial Network Agreement on the first page of this document. SaskEnergy Incorporated (“SaskEnergy”) and the Applicant to this Commercial Network Agreement (the “Merchant”) wish to enter into an agreement relating to communications and industry...
Developers Guide to Turnkey Subdivisions
Developers Guide to Turnkey Subdivisions.pdf

Customer Support

Rates

Services and charges As your natural gas utility, our goal is to ensure we manage rates in a fair and equitable way. In most cases, natural gas is more affordable than other energy source options. SaskEnergy rate charges on your bill are made up of three parts: 1. Gas Delivery Service Basic Monthly Charge (Fixed Amount) Includes the cost of the service line, meter, meter reading, 24 hour emergency services and account administration. Delivery Charge (Based on Consumption) Includes the cost to transport, store and distribute natural gas, as well as maintain the system. 2. Gas Supply Service...

Doug Shaw

Member
Saskatoon, Saskatchewan Mr. Shaw was appointed to SaskEnergy’s Board of Directors in November 2018 and is a member of the Human Resources and Safety Committee. He retired in 2016 from AMEC Foster Wheeler, a multinational engineering and project management firm, after more than 35 years of project services experience in the mining and petrochemical industries including project reporting, cost control, contracts administration, purchasing, document control, and construction management support. He held the position of Manager, Project Services, where he coordinated services for Engineering...

Non-Serviced Property

Getting gas to customers As part of our province-wide natural gas distribution system, gas lines can exist where there is no individual service. If your proposed work is on a property or parcel of land that does not have a natural gas service connection such as an alleyway, greenspace, ditch or unserviced lot, but gas lines are present, written permission is required to proceed. How to Proceed Request a line locate and review the record of locate once all the underground lines have been marked. Review the list of activities and allowable conditions related to your proposed work in SaskEnergy’s...

Change an Existing Service Application Form

Complete this application if you need to: Move a gas line or meter (example: when building a garage or adding square footage) Upgrade service or meter (example: when adding new appliances or equipment) Remove a gas line or meter (example: when demolishing or moving a building) To avoid delays, review the outlined process and steps to make sure you understand the timelines and have all proper documentation ready before proceeding.

Consequences of Hitting a Gas Line

Don't take chances! Safe digging and damage prevention is everyone’s responsibility. Getting a line locate is free but hitting a buried utility line is not. Ignoring the steps or rushing to get the job done can have serious consequences for you and people down the line. Having a safe work plan in place means everyone will make it home at the end of the day. Gas line contact can result in the following: Personal injury or death Equipment and property damage Loss of natural gas service and other essential services in the area Loss of construction time and lengthy project delays Environmental...

SaskEnergy launches new mobile app

SaskEnergy is making it easier for customers to stay informed about their natural gas services by launching a mobile application. “SaskEnergy is continuing to find innovative ways to provide the high quality of service people expect from our Crown corporations,” Minister Responsible for SaskEnergy Don Morgan said. “The launch of their app will make it easier for the more than 408,000 customers SaskEnergy serves to stay up-to-date on their accounts.” In March, SaskEnergy launched its online account, a new digital customer platform, available at saskenergy.com. Now coupled with the mobile app...

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Main navigation

  • Manage Account
    • Access My Account
    • Pay Your Bill
    • Understanding Your Bill
    • Reading the Meter
    • Rental Properties
    • Terms & Conditions of Service Schedule
  • Services
    • Start, Stop or Transfer Service
    • Getting the Site Ready for Service
    • Residential New Service
    • Homebuilder Services
    • Commercial or Industrial New Service
    • New Subdivision Development
    • Exchanging the Gas Meter
    • Meter Appointments for Heating Contractors
    • Change an Existing Service
  • Appliances & Equipment
    • Find a Network Member
    • Who are Network Members
    • Appliance Financing
    • For your Home
    • For your Business
    • For your Farm
    • Energy Comparison Tool
  • Ways to Save
    • Energy Saving Tips
    • Rebates & Programs
    • For your home:
    • Energy Efficiency Discounts Program
    • Heating Affordability Program
    • Residential Equipment Replacement Rebate
    • Homes Beyond Code
    • First Nations Furnace Replacement Rebate
    • For your business:
    • Commercial Space and Water Heating Rebate
    • Commercial Boiler Rebate
    • Hydronic Additive Rebate for Boilers
    • Commercial Energy Optimization Program
  • Staying Safe
    • Carbon Monoxide
    • Detecting a Leak
    • Furnace Maintenance
    • No Heat
    • Planning a Dig Project
    • Consequences of Hitting a Gas Line
    • Encroachments
    • Gas Meter Safety
    • Severe Weather
    • Request a Safety Presentation
  • About Us
    • Careers
    • ESG Framework
    • Indigenous Engagement
    • In your Community
    • Investing in Safety
    • Newsroom
    • Our Company
    • Regulations and Policies
    • Stories
    • Suppliers
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